Resources & Knowledge Center

Turnaround depends on word count, language pair, and service tier. As a general guide: a standard 5,000-word document takes approximately 3–5 business days with our Standard tier. Express (2–3 days) and Rush (24 hours) options are available for urgent projects. Larger projects — such as full website localization or technical manual sets — are scoped individually, and we'll provide a detailed timeline during the quoting process.

Yes. We provide certified translations accepted by government agencies, courts, immigration authorities, universities, and corporate compliance departments worldwide. Our certification includes a signed statement of accuracy, translator credentials, and company seal. We are ISO 17100:2015 certified, which is the international standard for translation services quality and process management.

We accept virtually all standard file formats including Microsoft Office (Word, Excel, PowerPoint), PDF, Adobe InDesign, HTML/XML, JSON, PO/POT, XLIFF, plain text, and more. For website localization, we work directly with CMS exports, resource files, and API-based content. If you have an unusual format, just ask — we've likely handled it before.

Quality is built into every step of our ISO 17100-compliant process. Each project goes through a minimum of three stages: translation by a native-speaking specialist, independent editing by a second linguist, and a final proofreading pass. Our Enterprise tier adds a dedicated project manager and automated QA checks for tags, numbers, and terminology consistency. We also maintain project-specific translation memories and glossaries that improve consistency across deliverables.

Absolutely. Our Express tier delivers within 2–3 business days, and our Rush tier can handle most projects within 24 hours. For after-hours emergencies, our urgent hotline (+81 (3) 555-0199) is available for time-sensitive requests. Rush fees apply based on turnaround speed — typically 30% for Express and 80% for Rush — and are calculated transparently via our online quote calculator.

Yes. We offer tiered volume discounts for large projects (typically 50,000+ words) and retainer agreements for ongoing translation needs. Retainer clients also benefit from dedicated linguist teams who learn your brand voice, priority scheduling, and locked-in rates. Contact our sales team for a custom proposal tailored to your volume and frequency.